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02:57 pm: Verizon

So, I want DSL. I want DSL really, really badly. I’ve spent a total of about 3 hours on hold with Verizon today, trying to establish whether or not I have an order. Tech support suggested (in what I’m now convinced is some sort of malevolent joke) that I cancel the order and resubmit. Customer service and sales actually have a loop in their menu system that lets you bounce back and forth until you tire of the game. Finally, I got a number for “customer advocacy.” This number went straight to “on hold” music, where I held (while mucking about and installing a cluster) for about an hour and a half. Suddenly, there was “Regina” (I assume that phone support folks, like dancers in Vegas, adopt stage names). Regina was the bomb. Regina told me that I will be online on the 12th. All praise Regina!

Doom on freakin’ Verizon. DOOM ON YOU, VERIZON!

Originally published at chris.dwan.org. You can comment here or there.

Originally published at chris.dwan.org. You can comment here or there.



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